"Um, I’m a student there and my [portal] is acting up and needs to be fixed. Um, that’s it."

Student, in a voicemail with no name or contact number associated with it.

Good luck getting help when I have no idea who you are.

  • student: I can't get on to the wireless with my laptop.
  • me: Do you have your computer with you?
  • student: No, it's back in my room.
  • me:
  • me:
  • me: .......I need to see it to be able to work on it.

Couldn’t make this up if I wanted to:

I just got done consoling a student who was sobbing because her internet wasn’t working.

"Hi. In my history online course, [professor] states we need a coursepack primary sources? What is this and where can I find it? Thanks, [student]"

Student.

I very politely pointed out that she might want to actually contact her professor, rather than me.

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kaelingoat reblogged your post kaelingoat said:Hi, I was wonderi… and added:

I did exactly what you recommended and it worked! Thanks so much.

That’s great, thanks for letting me know :-)

kaelingoat said: Hi, I was wondering if you had any recommendations for free adware removal software? I've been infected with webget and I've already uninstalled it and deleted any trace of it but I'm still having problems. Thanks in advance!

I can personally recommend two. I have provided download links for you.

MalWareBytes

SuperAntiSpyware

As with all spyware removal, you do NOT need to run the full length scan as it can sometimes take hours. A quick scan should take care of it for you. I would recommend installing both of these programs and running them both, as they will find different items.

  • staff member: Student is unable to type word documents. Needs Microsoft word installed in GA computer. Probably Exel also, if available.
  • me: Microsoft Office comes standard on all campus machines. Is it not listed under All Programs?
  • staff member: GA has no access to the university network on this computer. We want her to have the access to the All Programs, but no internet access (GA working station.) Does this make sense?? I’ve told you I’m computer stupid.
  • me: 0_o?
  • me: You don’t need internet access in order to use Word, Excel, and otherwise. Are the programs not on that computer?
  • staff member: He says he simply doesn’t have access??? Dunno. I can let you in the room, if you want to take a peek at computer.
A professor’s response via email to my tech support.

A professor’s response via email to my tech support.

Found in a classroom. The pile from which he unceremoniously took stuff was a pile going to the warehouse. Why he didn’t a) wait until that had happened or b) ASK SOMEONE is beyond me.

Found in a classroom. The pile from which he unceremoniously took stuff was a pile going to the warehouse. Why he didn’t a) wait until that had happened or b) ASK SOMEONE is beyond me.

"Do you know if the art building has anywhere for students to store art supplies?"

— Student.